We want you to have the best motorhome holidays and that means helping you buy the right ’van. Which is why our Owner Satisfaction Survey exists.
Now it’s the turn of the pre-owned sector.
Choosing which new ’van to buy is one thing. Selecting the best secondhand model from the thousands listed on the used motorhomes for sale pages can be quite intimidating, even for experienced motorcaravanners.
Which makes and models have stood the test of time? Which dealers are the most reliable? How do you assess the condition of a used ’van? There’s lots to consider.
So, over the past year, we’ve asked those of you who bought a pre-owned motorhome since January 2013 to give us your feedback. Now we reveal the results.
Hymer on top
Topping our list of the best manufacturers of used motorhomes for sale in the UK right now was German giant Hymer, which achieved a satisfaction score of 93%.
Indeed, of the 16 manufacturers to obtain Gold Awards in our 2017 survey, over half were British, which is great news for our homegrown brands.
Please check out the table above for the full list of Gold winners.
The south coast’s clean sweep!
When it comes to supplying dealers of pre-owned motorhomes, according to you, right now there are two British companies that can’t put a foot wrong.
Yes, it was a tie for first place in this category, south coast-based dealerships Dolphin Motorhomes and Meridian Motorhomes both achieving perfect scores of 100%.
Three Counties/Countrywide/VW Kamper Centre was next with 98.3%, then Choose Leisure of Kent (98%), Preston-based Todds Mobile Leisure and Cotswold Edge Leisure Vehicles which both scored 96%, and Southampton’s Viscount Motorhomes and Maidenhead’s Southern Motorhome Centre (both 93.4%). Please see above for the full list of Gold winners.
The UK’s largest motorhome dealer, Marquis Leisure, was the top-scoring Silver award winner, with a solid 78.4% rating.
Collectively, according to your feedback, dealers performed well with a higher-than-ever proportion of customers happy to return to buy again.
Of course, as the satisfaction scores are based entirely on your votes, they’re dependent upon what motorhomes you own, and it’s always interesting to see what types of pre-owned ’vans belong to the readers of Practical Motorhome.
The overwhelming majority of you (60%) are owners of coachbuilt motorhomes. 17% own panel van conversions, 16% own camper vans and 7% are luxuriating in A-classes.
And in terms of pre-owned base vehicles, 45.88% of you entrust the Fiat Ducato to keep you on the move. Also popular are the Peugeot Boxer (23.73%), VW Transporter (10.2%) and Ford Transit (6.17%). Please see above for the complete breakdown.
We also analysed the results to see what share of the used motorhome market the volume producers had, according to your responses. Auto-Sleepers was on top with 16%, the Swift Group next with 15.8%, then Elddis/Compass (9.8%) and Auto-Trail (9.2%).
What goes wrong?
It was heartening to see that, according to your responses, over the last year your pre-owned ’vans have been more reliable than in the preceding 12 months.
In fact, the percentage of motorhomes without any faults during the warranty period was up from 36% to 54%, so that’s a better-than-even chance of buying a perfect one – much higher than if buying new.
However, there was a worrying increase in water ingress – 13% this year against 8% in our 2015 Owner Satisfaction Awards.
Unlike our results relating to new motorhomes for sale in the UK, which revealed water ingress problems affecting all types of new models, with pre-owned purchases nearly all the leakers turned out to be coachbuilts.
As we said when looking at the new ’van results, this simply is not good enough – owners deserve better.
Don't agree? Click here to have your say in our 2018 survey.
To get stuck into the full results from Practical Motorhome’s Owner Satisfaction Awards 2017, grab a copy of our May 2017 magazine.