BRITAIN’S MOTORHOME OWNERS have had their say in record numbers to compile the results of the Practical Motorhome Owner Satisfaction Awards 2013.


The awards, conducted in partnership with specialist leisure insurance company Coast, seek to reward manufacturers and dealers who go the extra mile to ensure customers are left happy and fulfilled with their ownership experience.


The full results and analysis

We invited readers who bought either a new or pre-owned motorhome since January 2010 to rate their motorhome and their supplying dealer. Inside the March 2013 issue of Practical Motorhome we’ve named all the dealers and manufacturers that impressed you enough to earn them one of our coveted Gold or Silver Awards.


The Awards are now in their ninth year, and don’t forget, it’s the UK’s most in-depth motorcaravan satisfaction survey and the only one to feature pre-owned motorhomes.


We’re delighted to announce the winners, with their overall owner satisfaction rating this year.


New motorhomes

The awards assessing new motorhomes from manufacturers and supplying dealers has run in 2005, 2008, 2010 and 2011.


Gold Award winning manufacturers

Vantage (98%)   
Bailey (97%)     
Niesmann + Bischoff (97%)   
Chausson (96%)          
Bentley (93%)   
Shire Conversions (93%)      
Horizons Unlimited (93%)         
Wheelhome (93%)          
Swift (91%)          
Auto-Trail (88%)   
Roller Team/CI (87%)   
Nu Venture (87%)       
Romahome (86%)   
Tribute (coachbuilt) (86%)   
Auto-Sleepers (85%)

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Scot Naylor of Vantage Motorhomes collects his award from our Rob Ganley


Silver Award winning manufacturers

Wildax (79%)

Gold Award winning supplying dealers

Richard Baldwin (95%)  
Heart of England (94%)    
Todds (93%)  
Tyne Valley (86%)  
Don Amott (84%)  
Webbs Motor Caravans (81%)  

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Gary Morgan of Richard Baldwin Motorhomes collects his award from our Nigel Donnelly


Direct sales  

Horizons Unlimited (99%)  
Vantage (97%)
Shire Conversions (97%)  
Roy Wood Transits (81%)


Silver Award winning supplying dealers

EmmBee (76%)
Travelworld (75.3%)

Pre-owned motorhomes


Gold Award winning manufacturers

VW Kamper Centre (99.8%)
Hobby (96.6%)
Hymer (95.4%)
Adria (95.1%)
Ace (94.5%)
IH Motor Campers (94%)
Autocruise (93.6%)
Bessacarr (93.5%)
Swift (92.9%)
Auto-Trail (91.7%)
Rapido (91.4%)
Devon Conversions (91%)
Auto-Sleepers (90.6%)
SeA (90.5%)
Pilote (89.3%)
Chausson (89.2%)
Nu-Venture Motorhomes (89%)           
Elddis/Compass (87.7%)
Tribute (coachbuilt) (87.5%)
Roller Team/CI (87%)
Lunar (84.2%)

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Dave Carpenter of the VW Kamper Centre collects his award from our Rob Ganley


Silver Award winning manufacturers

Bürstner (76.8%)
Tribute (van conversions) (73.9%)


Gold Award winning dealers

Motorhome Dealer Group (98.4%)
Southern Motorhome Centre (97.6%)
Heart of England (96.6%)
Todds (94%)
Camper UK (93.6%)
Richard Baldwin (91%)

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Rob Kirk of the Motorhome Dealer Group collects his award from our Nigel Donnelly

Silver Award winning dealers

West Country (78%)
Chelston (71.5%)
Marquis (71.2%)


Read more:

Coast Insurance reports in full here

Meet Britain’s best motorhome dealers here

Direct motorhome sales winners

Best motorhome manufacturers for 2013

Best pre-owned motorhomes for 2013