BRITAIN’S MOTORHOME OWNERS have had their say in record numbers to compile the results of the Practical Motorhome Owner Satisfaction Awards 2013.
The awards, conducted in partnership with specialist leisure insurance company Coast, seek to reward manufacturers and dealers who go the extra mile to ensure customers are left happy and fulfilled with their ownership experience.
The full results and analysis
We invited readers who bought either a new or pre-owned motorhome since January 2010 to rate their motorhome and their supplying dealer. Inside the March 2013 issue of Practical Motorhome we’ve named all the dealers and manufacturers that impressed you enough to earn them one of our coveted Gold or Silver Awards.
The Awards are now in their ninth year, and don’t forget, it’s the UK’s most in-depth motorcaravan satisfaction survey and the only one to feature pre-owned motorhomes.
We’re delighted to announce the winners, with their overall owner satisfaction rating this year.
New motorhomes
The awards assessing new motorhomes from manufacturers and supplying dealers has run in 2005, 2008, 2010 and 2011.
Gold Award winning manufacturers
Vantage (98%)
Bailey (97%)
Niesmann + Bischoff (97%)
Chausson (96%)
Bentley (93%)
Shire Conversions (93%)
Horizons Unlimited (93%)
Wheelhome (93%)
Swift (91%)
Auto-Trail (88%)
Roller Team/CI (87%)
Nu Venture (87%)
Romahome (86%)
Tribute (coachbuilt) (86%)
Auto-Sleepers (85%)
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Scot Naylor of Vantage Motorhomes collects his award from our Rob Ganley
Silver Award winning manufacturers
Wildax (79%)
Autocruise (77%)
Burstner (75%)
Elddis (75%)
Rapido (72%)
Bessacarr (71%)
Gold Award winning supplying dealers
Richard Baldwin (95%)
Heart of England (94%)
Todds (93%)
Tyne Valley (86%)
Don Amott (84%)
Webbs Motor Caravans (81%)
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Gary Morgan of Richard Baldwin Motorhomes collects his award from our Nigel Donnelly
Direct sales
Horizons Unlimited (99%)
Vantage (97%)
Shire Conversions (97%)
Roy Wood Transits (81%)
Silver Award winning supplying dealers
EmmBee (76%)
Travelworld (75.3%)
Pre-owned motorhomes
Gold Award winning manufacturers
VW Kamper Centre (99.8%)
Hobby (96.6%)
Hymer (95.4%)
Adria (95.1%)
Ace (94.5%)
IH Motor Campers (94%)
Autocruise (93.6%)
Bessacarr (93.5%)
Swift (92.9%)
Auto-Trail (91.7%)
Rapido (91.4%)
Devon Conversions (91%)
Auto-Sleepers (90.6%)
SeA (90.5%)
Pilote (89.3%)
Chausson (89.2%)
Nu-Venture Motorhomes (89%)
Elddis/Compass (87.7%)
Tribute (coachbuilt) (87.5%)
Roller Team/CI (87%)
Lunar (84.2%)
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Dave Carpenter of the VW Kamper Centre collects his award from our Rob Ganley
Silver Award winning manufacturers
Bürstner (76.8%)
Tribute (van conversions) (73.9%)
Gold Award winning dealers
Motorhome Dealer Group (98.4%)
Southern Motorhome Centre (97.6%)
Heart of England (96.6%)
Todds (94%)
Camper UK (93.6%)
Richard Baldwin (91%)
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Rob Kirk of the Motorhome Dealer Group collects his award from our Nigel Donnelly
Silver Award winning dealers
West Country (78%)
Chelston (71.5%)
Marquis (71.2%)
Read more:
Coast Insurance reports in full here
Meet Britain’s best motorhome dealers here
Direct motorhome sales winners
Best motorhome manufacturers for 2013
Best pre-owned motorhomes for 2013