About Us
Brownhills - Number 1 for Motorhomes/Motorcaravans
The Brownhills Group have launched an ambitious and extensive programme of customer service improvements. The company, which is the UK's largest motorhome retailer, is under new management who are determined to change some of the perceptions people have of the organisation, ensuring the company is first class in every aspect of its business.
The team want to reassure all their customers that they have the energy and commitment to improve service levels to ensure customers receive the service they would expect from such a prestigious company.
Brownhills are aware of the improvements that need to be made and have put a plan into place to enhance the business in the months ahead.
Our promise to you:-
1. Questions are inevitable, especially from people new to motorhoming. Our website hosts contact pages giving an open opportunity to ask questions that you cannot find the answers to. We aim to respond to your enquiry within 24 working hours.
2. To get to the bottom of current product issues with the motorhome manufacturers and thereby work to ensure that the product is right in the first place.
3. We will improve our after sales performance and aim to deliver excellent aftercare. We also seek to resolve customer issues quickly.
4. We aim to improve parts availability by working closely with the suppliers.
5. We will endeavour to answer all emails and respond to telephone messages within a few hours. Make it easy for our customers to contact us and will be accountable through the question system on the website.